Optris Enhances Service Handling in China

Service cases can be processed quickly and reliably

19th March 2025

Shanghai, March 18, 2025 – Optris, a leading provider of infrared measurement technology, is optimizing its service handling process in China.

Effective immediately, all service requests will be handled centrally via the email address service@optris-ir.cn.

Customers requiring repairs or inspections for their devices should send them to the following address:

Optris
Room 1103, 11th Floor, Building 1
Daning International Commercial Plaza
1868 Gonghexin Road, Jing’an District, Shanghai

To ensure smooth processing of service or warranty cases, a corresponding
purchase confirmation from the end customer is required. This document helps verify the warranty period and sales records, ensuring efficient service.

With this adjustment, Optris strengthens its presence in China and ensures even faster and more efficient handling of customer inquiries. As a specialist in non-contact temperature measurement, Optris develops and manufactures innovative infrared
thermometers and thermal imaging cameras for industrial applications.

The high-precision measurement systems are used in numerous industries, including metal and glass manufacturing, plastics processing, as well as the food and pharmaceutical industries. Despite the extremely high product quality of Optris devices, in rare cases, in the often harsh and dirty industrial environments, damage can occur or defects can be triggered.

By improving its service processes, Optris reinforces its commitment to excellent customer support and the highest product quality. The company continues to focus on technological innovations to provide its customers worldwide with optimal solutions for temperature monitoring.