Service Request

Our experienced engineers will review your request and provide a prompt response. The initial inspection process typically takes 5 to 10 working days after we receive your device. We strive to offer reliable and competent service, collaborating with our global distribution partners to meet your needs.

For any questions or additional information, please contact our Service Center at service@optris.com. We are committed to ensuring your devices operate at their best, delivering optimal performance and reliability.

Thank you for choosing Optris for your infrared sensor and camera needs. Your satisfaction is our priority.

Please note that defective devices should be sent to the following address for repair or replacement:

Optris GmbH & Co. KG
Aufgang N
Pankstr. 8
13127 Berlin
Germany